Frequently Asked Questions

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What kind of support can I expect from CampusCISO?

Our team offers strategic advice tailored to your institution’s needs, regular peer advisory sessions, and access to robust online tools. Our focus is on providing actionable insights and plans that you can implement effectively.

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How does CampusCISO ensure the quality of its advice and tools?

With nearly 30 years of experience in higher education cybersecurity leadership, Chris Schreiber, the founder of CampusCISO, ensures that our services are informed by real-world expertise and best practices. Our tools are constantly updated based on feedback from numerous assessments and a vast directory of vendor solutions used by other institutions.

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What is CampusCISO's philosophy toward cybersecurity planning?

CampusCISO believes in a pragmatic approach to cybersecurity. We understand that every institution has unique needs and constraints. Our advisory services help you make informed decisions about how and where to invest your limited resources in new tools and services.

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Can CampusCISO services be used if we're already working with a vCISO or other consulting firm?

Yes, our advisory services can complement a vCISO or consultant. For example, if you're working with a vCISO who has little experience in higher education, our team can help them navigate the cultural differences, ensuring all aspects of your cybersecurity strategy are effectively addressed.

We can also provide CYBER HEAT MAP, our assessment and planning tools, to other consultants to use with their higher education clients.

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What are the main services provided by CampusCISO?

All CampusCISO memberships are offered as an annual retainer, with different options available for each tier of support. Services consist of virtual cybersecurity advisory services, offered in either one-on-one or group formats, and access to online cybersecurity assessment and planning tools (CYBER HEAT MAP) that are included in every CampusCISO advisory retainer.

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What is CYBER HEAT MAP?

CYBER HEAT MAP is an online planning tool that allows higher education institutions to benchmark their cybersecurity posture against peers and plan improvements. It’s included in all CampusCISO memberships.

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How do the CampusCISO membership levels differ?

CampusCISO Compass: Includes the 8-Week Jump Start program and access to weekly office hours for additional follow-up and support. Also includes a one-year CYBER HEAT MAP Advanced subscription.
CampusCISO Pathfinder: Includes everything in Compass, plus one hour per month of individual support.
CampusCISO Navigator: Includes up to 5 hours per month of one-on-one support and the option for individual support during the initial assessment instead of participating in a group 8-week cohort.

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How is CampusCISO priced?

Our services are priced to be affordable for institutions of all sizes. We have various membership levels to fit different needs and budgets, ensuring that you can enhance your cybersecurity posture without breaking the bank.

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What payment methods are accepted?

We know that procurement processes vary by institution. We accept payment by check and purchase order. We also accept online payment by credit card for the CampusCISO Compass membership tier.

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What payment methods are accepted?

We know that procurement processes vary by institution. We accept payment by check and purchase order. We also accept online payment by credit card for the CampusCISO Compass membership tier.

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Who owns the data provided to CYBER HEAT MAP?

When an institution creates an account on CYBER HEAT MAP, the account manager has full control over their assessment details. The institution owns their assessment details, while CYBER HEAT MAP owns the benchmarking data derived from the assessments. As part of our service, we aggregate anonymized assessment information to create benchmarking data that benefits the entire member community.

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How does CYBER HEAT MAP protect our institution's identity in the benchmarking data?

When we aggregate the benchmarking data, we identify the contributing institution based on a combination of three values: public vs. private institution, 2-year or 4-year institution, and the number of students using the five size buckets assigned in the US Department of Education IPEDS database.

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Does CampusCISO or CYBER HEAT MAP sell our assessment data?

Absolutely not! Your assessment details belong to your institution and are only shared with those you invite to collaborate with you.

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What about individual users’ skills inventory data?

When individual users complete a Skills Assessment as part of the CYBER HEAT MAP assessment, the skills inventory data is associated with that individual user. Each user has full control to add or remove their assessment answers.

If a user is deleted from the system, we permanently delete all their associated skills inventory answers. We do not incorporate individual skills inventory answers in the benchmarking dataset.

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What is the CampusCISO Success Guarantee?

If you actively participate in our 8-Week Jump Start program, we guarantee you’ll complete a thorough cybersecurity assessment, identify critical gaps, and craft a strategic improvement plan. If these outcomes are not met, you may request a full refund.

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What can I expect from the CampusCISO cohort?

Our 8-week cohort will guide you through assessing your cybersecurity capabilities, identifying gaps, and prioritizing your investments to support capabilities, mitigate risks, and ensure compliance.

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How does the CampusCISO Success Guarantee work?

If you attend all 8 weeks of cohort meetings, complete all assignments, and fully utilize our tools but do not achieve the intended outcomes, you can request a full refund within 30 days after the cohort ends.

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What happens if I miss a cohort meeting?

It’s important to attend all cohort meetings to fully benefit from the program and meet the conditions of the guarantee. If you foresee scheduling conflicts, please contact us in advance so we can assist you in making alternative arrangements.

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What kind of support is available during the 8-week program?

You will have access to cohort meetings, our CYBER HEAT MAP tools, and support from our team to guide you through the process and ensure you achieve your desired outcomes.

Support includes unlimited email and chat support through our member portal.

In addition to the weekly cohort meeting, you can sign up for the regular weekly CampusCISO Compass Office Hours for additional assistance.

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